WhatsApp AI

AI support for WhatsApp Business conversations

ChatCSR helps teams answer routine WhatsApp support questions quickly while keeping complex or risky conversations in the hands of human agents.

Fast answers without losing control

WhatsApp support works best when customers can ask a natural question and receive a direct answer. ChatCSR grounds those answers in your approved support content and hands off cases where policy, sentiment, or confidence requires a person.

Knowledge-base answers
Confidence-aware escalation
Conversation-level reporting

Useful for ecommerce and subscription support

Most WhatsApp support volume is not complex. It is repetitive, urgent, and easy to mishandle when queues grow. ChatCSR is designed for questions about shipping, returns, plan changes, payments, availability, and account access.

Order tracking
Returns and refunds
Billing and account issues

Frequently asked questions

Is this a general-purpose WhatsApp bot?

No. ChatCSR is a customer service automation layer focused on support workflows, knowledge-grounded answers, and escalation.

Can the AI hand off to a person?

Yes. Handoff is a core workflow, with context preserved so customers do not need to repeat the issue.