AI 고객 서비스 가이드

APAC 메시징 채널에서 AI 고객 서비스 자동화를 평가하는 지원 리더를 위한 실용적 가이드와 인사이트.

최신 가이드

A practical explanation of how AI customer service differs from rule-based chatbots, where each works, and what support teams should evaluate.

A guide to KakaoTalk customer support automation, including use cases, Korean language quality, escalation, and AI support workflows.

How to compare per-seat and per-conversation pricing for AI customer service, including cost tradeoffs for growing support teams.

A practical guide for Shopify merchants using AI customer service across KakaoTalk, LINE, WhatsApp, and web support channels.

Why Korean honorifics, 존댓말, and culturally appropriate tone matter in AI customer service and KakaoTalk support automation.